Awaaz
Human-like voice automation for sales, support, and scheduling.
Awaaz sounds like a real person, speaks regional Pakistani languages and American English accents, and scales to unlimited concurrent calls.
What it is
An AI voice agent that handles inbound and outbound calls with natural, fluent conversations.
Built for
Contact centers, sales teams, and operations leaders handling high call volume.
Biggest value
Always-on voice coverage without headcount limits or ramp-up time.
Intelligent Core
Awaaz delivers natural voice conversations that integrate with your existing dialers or deploy on Finova infrastructure, enabling unlimited concurrent calls with consistent quality.
Customer facing features
- Human-like tone with accent and language adaptation
- Natural conversational flows for inbound and outbound calls
- Seamless handoff to live agents when needed
- Consistent voice quality across every interaction
Management features
- Role-specific scripts and fine tuning
- Policy controls for verification and disclosures
- Supervisor review tools and call summaries
- Centralized configuration for call campaigns
Automation features
- Outbound sales and lead qualification
- Inbound support and appointment scheduling
- Reminder and follow-up orchestration
- CRM updates and disposition tagging
Analytics features
- Call outcome and conversion tracking
- Sentiment and intent reporting
- Agent handoff reasons and volume analytics
- Performance comparison across campaigns
AI Capabilities
AI powers speech recognition, intent understanding, and response generation across every call.
- Accent and language detection with fast switching
- Intent and sentiment recognition in real time
- Dynamic response generation based on context
- Learning from call outcomes to refine scripts
Operational Flow
Call intake
Language and intent detection
Scripted action or qualification
Live escalation when required
CRM update and analytics
Interface Modules
Supervisor console
Conversation design studio
Campaign analytics dashboard
Compliance and audit logs
Business Impact
Scale to unlimited concurrent calls
Deliver 24/7 voice coverage without downtime
Reduce cost per call while improving consistency
Accelerate sales and support response times
Deploy Awaaz Today
Book a demo or schedule a consultation to explore pricing, rollout options, and infrastructure integration.