Qualicall
Every call reviewed with explainable QA.
Qualicall listens to every call, scores script adherence, tone, and outcomes, and surfaces coaching insights for agents and managers.
What it is
An AI QA agent that evaluates 100% of call recordings and transcripts.
Built for
Contact centers, sales floors, and regulated customer operations.
Biggest value
Complete QA coverage with explainable, trusted scoring.
Intelligent Core
Qualicall applies AI to every call recording to evaluate adherence, sentiment, rebuttal handling, and outcomes, then delivers role-specific dashboards with explainable evidence.
Customer facing features
- Agent scorecards with coaching suggestions
- Script adherence feedback and rebuttal tips
- Performance insights per agent and team
- Personalized improvement recommendations
Management features
- Role-based dashboards for QA and leadership
- Calibration views for consistent scoring
- Audit trails with call-level evidence
- Workforce planning insights
Automation features
- Automatic call ingestion and scoring
- Issue tagging and coaching tasks
- Compliance escalation workflows
- Scheduled reports and alerts
Analytics features
- Sentiment and tone trend tracking
- Script adherence and rebuttal analysis
- Outcome and resolution correlation
- Training impact measurement
AI Capabilities
AI evaluates every call with transparent, explainable scoring and citations.
- Script adherence detection with call timestamps
- Tone and sentiment scoring per interaction
- Rebuttal handling classification
- Explainable highlights tied to recordings
Operational Flow
Call ingestion
Transcription and QA scoring
Issue tagging and insights
Dashboard delivery
Coaching and compliance actions
Interface Modules
Agent performance dashboard
QA supervisor console
Compliance and audit center
Training and coaching planner
Business Impact
Evaluate 100% of calls with consistent QA
Improve coaching effectiveness and speed
Reduce compliance risk with full audit trails
Raise customer experience standards
Deploy Qualicall Today
Book a demo or schedule a consultation to explore pricing, rollout options, and infrastructure integration.