Bespoke ERP
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Crumble:CookieJar,abespokeERPwithautonomousagents
CookieJar, a bespoke ERP delivered as an MVP, with autonomous agents that carry out routine operational tasks and hand exceptions to a person.
Client
Crumble
Region
Pakistan
Practice
ERP and enterprise
Engagement
Crumble: CookieJar, a bespoke ERP with autonomous agents
Crumble needed day-to-day operations in one system without building a back office to run it. CookieJar is a bespoke ERP MVP with autonomous agents that carry routine tasks and hand exceptions to a person.
Agents do the routine work. People handle the exceptions — an MVP that proves the model before the full build.
Who CookieJar is for
Operators
Routine tasks move without someone chasing every status update.
Owners
An MVP that proves the model before committing to a full rollout.
The team
Time spent on exceptions and decisions — not data entry.
How the MVP works
Autonomous agents
Routine operational tasks carried without constant supervision.
Exception handoff
People step in when judgment is required.
MVP path
Test before the full build — risk contained by design.
How we approached it
Prove autonomous operations on a thin MVP, then expand.
Step 01 / 04
Scope the MVP
Enough of the operation to prove the model — not a multi-year ERP theatre.
Step 02 / 04
Let agents take the routine
Task in → agent acts → recorded — with exceptions routed to humans.
Step 03 / 04
Keep people on judgment
Automation where McKinsey-scale opportunity exists; humans where stakes rise.
Step 04 / 04
Learn before scale
CookieJar exists to de-risk the full build with evidence.
Outcome
Routine operations run without chasing, the team handles exceptions instead of data entry, and the MVP proves the model before full rollout.
The need
Crumble needed its day-to-day operations in one system, without building a back office to run it.
What we built
CookieJar, a bespoke ERP delivered as an MVP, with autonomous agents that carry out routine operational tasks on their own and hand exceptions to a person.
Routine operations run without someone chasing them
The team handles exceptions, not data entry
An MVP proves the model before the full build
Proof metrics
By design
MVP
bespoke ERP, built to test before the full rollout
Industry benchmark
30%+
of activities in 6 of 10 occupations can be automated
Source · McKinsey Global Institute
How to read the numbers
- Verified. Measured on the named deployment.
- Industry benchmark. Published third-party reference; our delivery tracked in line with them.
- By design. A property built into the product.
Related work
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