Privacy Policy

Finova Solutions operates at https://finovasolutions.tech/DFY. This policy explains what information we collect when you interact with us, how we use it, and the choices you have. If you have questions, reach us directly at hello@finovasolutions.agency.

Information we collect

We collect information you provide directly. When you submit the audit form on our site or make a booking through Calendly, we receive your name, business name, phone number, email address, trade type, and any notes you include. We do not collect payment card details directly; billing is handled by our payment processor.

We also collect basic analytics data through the analytics tools we use on this site. This includes page views, referral sources, approximate geographic region, and device type. This data does not identify you personally.

How we use your information

We use the information you provide to respond to your enquiry, deliver and operate the done-for-you customer operations service, send service-related communications, and improve how we present information on this site. We do not sell your personal information to third parties.

Data handling and third parties

We use a small number of third-party services to operate our business. Calendly handles appointment scheduling and stores the details you enter when making a booking. Our analytics provider processes anonymised site-usage data. Our AI reception and call-handling infrastructure processes call transcripts and contact details in order to answer and book enquiries on your behalf.

Each of these services is bound by its own data-processing terms and is architected to meet applicable privacy requirements. We choose providers with strong data-handling practices and limit the data shared with each to what is needed for the specific function.

Data retention

We retain your information for as long as your engagement with us is active and for a reasonable period afterwards to allow us to respond to follow-up questions or disputes. Analytics data is retained in aggregate form. If you ask us to delete your information, we will do so where we are not required to retain it for legal or operational reasons.

Your rights

You have the right to request access to the personal information we hold about you, to ask us to correct inaccurate information, and to ask us to delete your information where we are not required to keep it. To exercise any of these rights, contact us at hello@finovasolutions.agency.

If you are located in a jurisdiction with specific privacy rights (such as the Australian Privacy Act), those rights apply to you. We handle all requests in good faith and aim to respond within 30 days.

Cookies and tracking

Our analytics tools may set cookies or use similar tracking mechanisms to distinguish unique visitors and track page views. You can disable cookies in your browser settings. Doing so will not prevent you from using the site but may affect how analytics data is counted.

Changes to this policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be noted here. Continued use of our services after a change constitutes acceptance of the updated policy.

Contact us

For any privacy questions or requests, reach us at hello@finovasolutions.agency or book a call directly at https://calendly.com/ceo-finovasolutions/done-for-you-service-finova-solutions .