For Plumbing · Australia

Never lose another plumbing job to a missed call.

Every call answered 24/7. Jobs booked straight into your calendar. Work dispatched to you the moment it lands. Live in two weeks.

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Live in two weeks · Pays for itself or you walk · No lock-in

Plumbing answer

What does Finova do for plumbers?

Finova answers plumbing calls 24/7, captures the job details, identifies urgent issues like burst pipes or blocked drains, books the work, and sends the details to the plumber or crew so callers are not left on voicemail.

Best fit
Owner-operators and small plumbing crews that miss calls while driving, working under a house, or handling another job.
After-hours calls
Emergency and weekend plumbing calls are answered instead of waiting until the next business day.
Booking workflow
Caller details, location, issue type, urgency, and booking information are captured before dispatch.
Cost check
The missed-job audit compares your estimated lost plumbing work against the monthly plan cost.

Want proof it actually works?

Where the jobs are going

The calls you're losing right now.

  • A burst pipe at 11pm. The homeowner calls three plumbers. The one who picks up gets the job.
  • Blocked drain on a Saturday. Your voicemail sends them straight to the next bloke on Google.
  • After-hours emergency callout. Missed because no one answered.
  • New customer calls for a quote. Goes to voicemail. Books with your competitor instead.
  • A body corp maintenance job rings through at lunchtime while you're under a house.
The missed-job ledger

Add up what a normal week actually costs you.

Your line, your numbers

Drag to match your week
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Walking out the door
$140,400
Lost revenue a year
$2,700
Per week
6
Jobs lost / week

Note Worked from Finova's missed-call model and your own job value, not a universal industry benchmark. Your real numbers come from a free Missed-Job Audit once we look at your line. Estimates only, real figures once we are live.

Calculation method

How the missed-job estimate works

The ledger is an estimate, not an industry benchmark. It uses your weekly call volume, your average job value, and Finova's missed-call model to show how much revenue may be at risk before a free audit reviews your real line data.

Formula

calls per week x missed-call risk x booking-loss risk x average job value x 52 weeks

  • Missed-call risk is modeled at 30 percent of weekly calls.
  • Booking-loss risk is modeled at 50 percent of those missed opportunities.
  • Average job value comes from the slider or your audit form input.
  • Final figures are confirmed only after reviewing your actual call flow and job values.
What you get

The work you paid to win, actually booked.

Never miss a job

Every call and message answered and booked, 24/7. After hours, weekends, all of it.

Work locked in and dispatched

The job goes straight to you or your crew with the details, ready to run.

More 5-star reviews

Happy customers turned into Google reviews automatically, so the next caller already trusts you.

Marketing spend that converts

The leads you paid for become booked jobs instead of voicemails.

How it works · Live in two weeks

We build it, we run it, you do the work.

1

We build it around your business

We set the whole thing up and integrate it with the tools you already use. Zero effort on your end.

2

Every call answered and booked

An AI voice agent answers, books the job, and captures the lead, so the phone is never left ringing out.

Quality-checked every call
3

Dispatched to the crew

The booked job lands with you or your team straight away, with everything you need to turn up and do it.

4

Followed up and reviewed

We chase no-shows, request the review, and build your customer database so the work keeps compounding.

Why done-for-you beats the alternatives
Less than half the cost of one receptionist. And it never sleeps.
How done-for-you compares
A receptionistA cheap AI toolFinova · Done for you
Cost $55k to $70k a year Cost $49 to $299 a month Cost The whole operation, run for you
What you get

Works a third of the week. Sleeps through every after-hours emergency, exactly when the big jobs come in. Calls in sick.

 What you get

You configure it, you manage it, you fix it when it breaks. One slice of the job, answering, and nothing after.

 What you get

Capture, book, dispatch, remind, review, and a customer database built for you. We build it, run it, and optimise it.

Done-for-you, fully run, and proven, with a report that shows exactly what we recovered.
Best fit

Office-hours admin when call volume is predictable and someone can manage handovers.

 Best fit

Businesses with time to configure prompts, booking rules, integrations, and quality checks themselves.

 Best fit

Trade operators who want answering, booking, dispatch, follow-up, and review capture managed as one operation.
Main limitation

After-hours calls, overflow, sick days, and urgent dispatch still need extra coverage.

 Main limitation

Usually answers only. Booking, dispatch, reminders, follow-up, and QA still sit with you.

 Main limitation

Needs onboarding detail so call flows, calendar rules, and dispatch paths match your business.

A receptionist

Cost $55k to $70k a year
What you get

Works a third of the week. Sleeps through every after-hours emergency, exactly when the big jobs come in. Calls in sick.

Best fit

Office-hours admin when call volume is predictable and someone can manage handovers.

Main limitation

After-hours calls, overflow, sick days, and urgent dispatch still need extra coverage.

A cheap AI tool

Cost $49 to $299 a month
What you get

You configure it, you manage it, you fix it when it breaks. One slice of the job, answering, and nothing after.

Best fit

Businesses with time to configure prompts, booking rules, integrations, and quality checks themselves.

Main limitation

Usually answers only. Booking, dispatch, reminders, follow-up, and QA still sit with you.

Finova · Done for you

Cost The whole operation, run for you
What you get

Capture, book, dispatch, remind, review, and a customer database built for you. We build it, run it, and optimise it.

Done-for-you, fully run, and proven, with a report that shows exactly what we recovered.

Best fit

Trade operators who want answering, booking, dispatch, follow-up, and review capture managed as one operation.

Main limitation

Needs onboarding detail so call flows, calendar rules, and dispatch paths match your business.

Common plumbing answering service questions

How much does an answering service for plumbers cost in Australia?
Finova starts at $2,250 per month AUD (USD 1,500), plus a one-time setup of $4,500. That covers 24/7 call and message answering, booking jobs into your calendar, and dispatching straight to you or your crew. Your free audit shows whether recovered plumbing jobs can cover the cost.
Will someone actually answer my plumbing calls after hours?
Yes, every call is answered around the clock, including weekends and public holidays. Calls are handled by a trained, quality-checked system, never a clumsy voicemail or a robot that fumbles your trade terminology. Urgent callouts are flagged and dispatched to you immediately.
What details are collected on a plumbing call?
The call flow can collect the customer name, phone number, suburb, plumbing issue, urgency, preferred time, access notes, and whether the job sounds like an emergency such as a burst pipe, blocked drain, leak, or hot-water fault.
Is there a lock-in contract?
No lock-in. Plumbing plans run on a rolling agreement, so you can judge the service against real recovered jobs from burst pipes, blocked drains, and quote calls. Your plan starts when reception goes live, and at the end of month one we show you exactly what was recovered.
Will this work for a small plumbing operation, not just big companies?
Most of our plumbing clients are owner-operators or small crews, one to five tradies. The system is built for the operator who is under a house or on a job site and cannot pick up. You don't need a big team to use it, you just need to stop losing jobs when the phone rings and no one answers.
What is the difference between Finova and just hiring a receptionist?
A receptionist can help during office hours, but plumbing calls often come while you are under a house, driving between jobs, or handling an urgent leak after hours. Finova answers around the clock, books the job, dispatches details to you, and keeps building your customer database while you work.
More from Finova

Explore the full service.

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Pays for itself, or you walk

See exactly what we recover before you commit.

At the end of month one we show you exactly what we recovered. If it isn't earning its keep, you walk away. No lock-in.

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