Every call answered, booked, and dispatched, day or night. Done for you. You stay on the tools and we make sure the work never slips to the bloke who picked up first.
Finova is a done-for-you phone answering and customer operations service for Australian trade businesses. It answers calls 24/7, captures job details, books work into the calendar, dispatches urgent jobs, and follows up customers so missed calls do not become lost jobs.
Want proof it actually works?
One inbox · every channel
Calls, texts and web enquiries land day or night. Every one is answered, sorted and turned into a booked job, so nothing slips while you are on the tools.
Right now · without a system
With Finova · one hub
0 leads missed. Every call that rings becomes a job that pays.
One call · every time
Right now, that call could go one of two ways. Here is the difference.
A customer needs a quote. They saw your ute on the street, your name on the fence, or your listing online. They pick up the phone at half past five on a Tuesday and they dial your number. You are under a house running cable or finishing a job across town. Your hands are full and your phone is in your pocket on silent.
The call drops to your voicemail. Maybe they leave a message, maybe they do not. Either way, they are already moving on. It is after hours, or you are on the tools, and there is no one to answer. The customer just wants to speak to someone who can help them today, not leave a message and wait.
They scroll down to the next result and dial again. That bloke picks up. He gets the job. The revenue you paid to earn, through ads, referrals, or just building a reputation over years, goes straight into someone else's pocket. And you will never even know you missed it.
Every call is answered, day or night, by a trained receptionist who knows your trade and your business. The customer is greeted by name, their job details are taken, and they are qualified on the spot. No hold music. No voicemail. A real person, every time, no matter where you are or what time it is.
The job is locked into your calendar before the customer hangs up. A dispatch notification goes straight to you so you know what is coming. Once the job is done, a follow-up goes out to the customer asking for a review. Every call that rings becomes a job that pays, and every job that pays becomes a reputation that grows.
Note Worked from Finova's missed-call model and your own job value, not a universal industry benchmark. Your real numbers come from a free Missed-Job Audit once we look at your line. Estimates only, real figures once we are live.
The ledger is an estimate, not an industry benchmark. It uses your weekly call volume, your average job value, and Finova's missed-call model to show how much revenue may be at risk before a free audit reviews your real line data.
calls per week x missed-call risk x booking-loss risk x average job value x 52 weeks
Every call and message answered and booked, 24/7. After hours, weekends, all of it.
The job goes straight to you or your crew with the details, ready to run.
Happy customers turned into Google reviews automatically, so the next caller already trusts you.
The leads you paid for become booked jobs instead of voicemails.
We set the whole thing up and integrate it with the tools you already use. Zero effort on your end.
An AI voice agent answers, books the job, and captures the lead, so the phone is never left ringing out.
Quality-checked every callThe booked job lands with you or your team straight away, with everything you need to turn up and do it.
We chase no-shows, request the review, and build your customer database so the work keeps compounding.
| A receptionist | A cheap AI tool | Finova · Done for you |
|---|---|---|
| Cost $55k to $70k a year | Cost $49 to $299 a month | Cost The whole operation, run for you |
| What you get Works a third of the week. Sleeps through every after-hours emergency, exactly when the big jobs come in. Calls in sick. | What you get You configure it, you manage it, you fix it when it breaks. One slice of the job, answering, and nothing after. | What you get Capture, book, dispatch, remind, review, and a customer database built for you. We build it, run it, and optimise it. Done-for-you, fully run, and proven, with a report that shows exactly what we recovered. |
| Best fit Office-hours admin when call volume is predictable and someone can manage handovers. | Best fit Businesses with time to configure prompts, booking rules, integrations, and quality checks themselves. | Best fit Trade operators who want answering, booking, dispatch, follow-up, and review capture managed as one operation. |
| Main limitation After-hours calls, overflow, sick days, and urgent dispatch still need extra coverage. | Main limitation Usually answers only. Booking, dispatch, reminders, follow-up, and QA still sit with you. | Main limitation Needs onboarding detail so call flows, calendar rules, and dispatch paths match your business. |
Works a third of the week. Sleeps through every after-hours emergency, exactly when the big jobs come in. Calls in sick.
Office-hours admin when call volume is predictable and someone can manage handovers.
After-hours calls, overflow, sick days, and urgent dispatch still need extra coverage.
You configure it, you manage it, you fix it when it breaks. One slice of the job, answering, and nothing after.
Businesses with time to configure prompts, booking rules, integrations, and quality checks themselves.
Usually answers only. Booking, dispatch, reminders, follow-up, and QA still sit with you.
Capture, book, dispatch, remind, review, and a customer database built for you. We build it, run it, and optimise it.
Done-for-you, fully run, and proven, with a report that shows exactly what we recovered.
Trade operators who want answering, booking, dispatch, follow-up, and review capture managed as one operation.
Needs onboarding detail so call flows, calendar rules, and dispatch paths match your business.
No lock-in. Rolling monthly agreement. Setup is milestone-billed as the system goes live, so you pay against progress.
Reception $2,250/mo · Reception + Growth $3,000/mo · Full Growth Engine $5,250/mo
Pick your trade to see the leakage math and the after-hours jobs we catch, written for how your line actually rings.
Burst pipes, blocked drains, and after-hours emergencies that go to the next plumber on Google.
See plumbing →Dead aircon in a heatwave and seasonal call spikes you can't answer fast enough.
See HVAC →Emergency callouts and safety jobs where the first sparky to pick up wins the work.
See electrical →More trades coming soon
Setup is milestone-billed as the system goes live, so you pay against progress, never all upfront. Your plan begins when reception goes live, the moment it starts earning. At the end of month one we show you exactly what we recovered. If it isn't paying for itself, you walk. Rolling agreement, no lock-in.
This is not a pilot. The same answer, book and dispatch system runs live operations across the US and the MENA region. Here is what is at stake, and what is already proven.
Proven in production, now built for Australian trades.
At the end of month one we show you exactly what we recovered. If it isn't earning its keep, you walk away. No lock-in.
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