For HVAC · Australia

Never lose another HVAC job to a missed call.

Every call answered 24/7. Jobs booked straight into your calendar. Work dispatched to you the moment it lands. Live in two weeks.

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Live in two weeks · Pays for itself or you walk · No lock-in

HVAC answer

What does Finova do for HVAC businesses?

Finova answers HVAC calls 24/7, handles seasonal call spikes, books air conditioning and heating jobs, and dispatches urgent cooling or heating issues to the right person without making callers wait for a callback.

Best fit
HVAC teams that miss calls during installs, site visits, heatwaves, cold snaps, or after-hours emergencies.
Seasonal demand
Call overflow during summer and winter peaks is handled without adding a full-time receptionist.
Booking workflow
The system captures suburb, equipment issue, urgency, preferred time, and customer contact details.
Cost check
The missed-job audit compares estimated lost HVAC work against the cost of the managed answering service.

Want proof it actually works?

Where the jobs are going

The calls you're losing right now.

  • Dead aircon on a 40-degree day. They're calling every HVAC company they can find. The first one to answer gets the job.
  • Peak summer. Your phone runs hot from 7am. You miss four calls before 9am while fitting a system.
  • After-hours heating failure on a winter night. Goes to voicemail.
  • A property manager with three units needs a service quote. Calls twice, leaves no message, books someone else.
  • Emergency cooling callout for a commercial client. Missed while you're on the roof of another site.
The missed-job ledger

Add up what a normal week actually costs you.

Your line, your numbers

Drag to match your week
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Walking out the door
$202,800
Lost revenue a year
$3,900
Per week
6
Jobs lost / week

Note Worked from Finova's missed-call model and your own job value, not a universal industry benchmark. Your real numbers come from a free Missed-Job Audit once we look at your line. Estimates only, real figures once we are live.

Calculation method

How the missed-job estimate works

The ledger is an estimate, not an industry benchmark. It uses your weekly call volume, your average job value, and Finova's missed-call model to show how much revenue may be at risk before a free audit reviews your real line data.

Formula

calls per week x missed-call risk x booking-loss risk x average job value x 52 weeks

  • Missed-call risk is modeled at 30 percent of weekly calls.
  • Booking-loss risk is modeled at 50 percent of those missed opportunities.
  • Average job value comes from the slider or your audit form input.
  • Final figures are confirmed only after reviewing your actual call flow and job values.
What you get

The work you paid to win, actually booked.

Never miss a job

Every call and message answered and booked, 24/7. After hours, weekends, all of it.

Work locked in and dispatched

The job goes straight to you or your crew with the details, ready to run.

More 5-star reviews

Happy customers turned into Google reviews automatically, so the next caller already trusts you.

Marketing spend that converts

The leads you paid for become booked jobs instead of voicemails.

How it works · Live in two weeks

We build it, we run it, you do the work.

1

We build it around your business

We set the whole thing up and integrate it with the tools you already use. Zero effort on your end.

2

Every call answered and booked

An AI voice agent answers, books the job, and captures the lead, so the phone is never left ringing out.

Quality-checked every call
3

Dispatched to the crew

The booked job lands with you or your team straight away, with everything you need to turn up and do it.

4

Followed up and reviewed

We chase no-shows, request the review, and build your customer database so the work keeps compounding.

Why done-for-you beats the alternatives
Less than half the cost of one receptionist. And it never sleeps.
How done-for-you compares
A receptionistA cheap AI toolFinova · Done for you
Cost $55k to $70k a year Cost $49 to $299 a month Cost The whole operation, run for you
What you get

Works a third of the week. Sleeps through every after-hours emergency, exactly when the big jobs come in. Calls in sick.

 What you get

You configure it, you manage it, you fix it when it breaks. One slice of the job, answering, and nothing after.

 What you get

Capture, book, dispatch, remind, review, and a customer database built for you. We build it, run it, and optimise it.

Done-for-you, fully run, and proven, with a report that shows exactly what we recovered.
Best fit

Office-hours admin when call volume is predictable and someone can manage handovers.

 Best fit

Businesses with time to configure prompts, booking rules, integrations, and quality checks themselves.

 Best fit

Trade operators who want answering, booking, dispatch, follow-up, and review capture managed as one operation.
Main limitation

After-hours calls, overflow, sick days, and urgent dispatch still need extra coverage.

 Main limitation

Usually answers only. Booking, dispatch, reminders, follow-up, and QA still sit with you.

 Main limitation

Needs onboarding detail so call flows, calendar rules, and dispatch paths match your business.

A receptionist

Cost $55k to $70k a year
What you get

Works a third of the week. Sleeps through every after-hours emergency, exactly when the big jobs come in. Calls in sick.

Best fit

Office-hours admin when call volume is predictable and someone can manage handovers.

Main limitation

After-hours calls, overflow, sick days, and urgent dispatch still need extra coverage.

A cheap AI tool

Cost $49 to $299 a month
What you get

You configure it, you manage it, you fix it when it breaks. One slice of the job, answering, and nothing after.

Best fit

Businesses with time to configure prompts, booking rules, integrations, and quality checks themselves.

Main limitation

Usually answers only. Booking, dispatch, reminders, follow-up, and QA still sit with you.

Finova · Done for you

Cost The whole operation, run for you
What you get

Capture, book, dispatch, remind, review, and a customer database built for you. We build it, run it, and optimise it.

Done-for-you, fully run, and proven, with a report that shows exactly what we recovered.

Best fit

Trade operators who want answering, booking, dispatch, follow-up, and review capture managed as one operation.

Main limitation

Needs onboarding detail so call flows, calendar rules, and dispatch paths match your business.

Common hvac answering service questions

How much does an HVAC answering service cost in Australia?
Finova starts at $2,250 per month AUD (USD 1,500), plus a one-time setup fee of $4,500. Use your own HVAC job value in the missed-job ledger to estimate what unanswered calls may be costing you before the audit confirms real figures.
Can Finova handle the call spike during summer and winter peaks?
Yes. The system handles every call regardless of volume, so a 40-degree heatwave that floods your phone does not mean missed jobs. Every caller is answered, the job is booked into your calendar, and the details are dispatched straight to you or your crew.
What details are collected on an HVAC call?
The call flow can collect the customer name, phone number, suburb, system type, cooling or heating issue, urgency, preferred booking time, and access notes so the job can be booked or dispatched without a messy callback chain.
Is there a lock-in contract?
No lock-in. HVAC plans run month to month, which matters when demand changes between peak summer, winter, and quieter periods. Your plan starts when reception goes live, and at the end of month one we show you exactly what was recovered.
Will it work for a small HVAC business?
Absolutely. Most of our HVAC clients are owner-operators or small teams where the owner is on a roof or at a site and can't pick up. The system is purpose-built for that. You don't need a big operation, you just need to stop handing jobs to the next HVAC company on Google.
How does Finova compare to hiring a receptionist for my HVAC business?
A receptionist helps during rostered hours, but HVAC demand often surges when the weather changes and callers want help immediately. Finova answers every hour of every day, books the job, sends the details to your team, and keeps the pipeline moving through seasonal spikes.
More from Finova

Explore the full service.

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Pays for itself, or you walk

See exactly what we recover before you commit.

At the end of month one we show you exactly what we recovered. If it isn't earning its keep, you walk away. No lock-in.

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